The coronavirus epidemic has caused market volatility, and with the epidemic becoming a global pandemic, instability in the market environment has increased in recent weeks. Long-term investors should stay calm in the face of market volatility and stick to their investment plan.
To prevent the epidemic from spreading, we encourage our customers to primarily contact us via electronic channels. On this page, we answer some of the most frequently asked questions.
We recommend that our customers contact us via the Web Service and handle non-urgent matters later. Information about contracts, savings and investments is conveniently available in the Web Service and in the ML Money mobile service. The waiting times for our phone service may be longer than usual and there may be delays in the processing of claims and attachments sent by post.
Our investment advisor analyses the market on Monday 30 March in a video recording.
As a private customer, you can review and take care of matters related to your contract, view your investments and your savings situation, as well as send online messages to our customer service. You can also file a claim for compensation if you suffer personal injury.
As a corporate customer, you can review and manage your company’s contracts, see a summary and more detailed information about the company’s contracts, as well as the related premiums, savings, insurance and insured persons. You can also make changes to investment objects, keep track of wealth management contracts and send online messages to our customer service.
The ML Money mobile service is easy and fast to activate. The service can be used on iOS and Android devices. In order to activate the app and log in you will require personal banking codes. The next time you log in you will only need a personal ID and passcode.