This accessibility statement applies to the Mandatum Money mobile service. The statement was drawn up on 16 June 2021.
The Mandatum Money mobile service is subject to the Finnish Act on the Provision of Digital Services. The accessibility of the Mandatum Money mobile service has been assessed at Mandatum.
State of accessibility of the Mandatum Money mobile service
The Mandatum Money mobile service fulfils some of the critical A and AA level accessibility requirements. The Mandatum Money mobile service does not fulfil most of the A and AA level accessibility requirements.
Mandatum’s Web service at www.mandatum.fi is more accessible and covers the functionalities of the Maandatum Money mobile service.
The Mandatum Money mobile service’s non-accessible content
Content that is not accessible:
- Page breaks and modals
- ID creation
- Messages
- NPS survey
- Investment objects
- Functionalities of the personnel fund
The WCAG 2.1 (Web Content Accessibility Guidelines) accessibility requirements that the content does not yet fulfil are listed below.
1. Perceivable
1.1 Text alternatives
There is no text alternative for all non-textual contents.
1.4 Distinguishable
Not all contents fulfil the colour and contrast requirements.
The graphs cannot be read with a screen reader.
2. Operable
2.1 Keyboard accessible
Not all content has been implemented such that it is accessible using a keyboard.
2.2 Enough time
The Mandatum Money mobile service’s time limit logs the user out without a prior warning.
2.4 Navigable
The focus indicator is not visible with all of the user interface’s elements and it does not always move to the next content.
The screen reader does not recognise all of the elements correctly.
Not all headings describe the content or are in a hierarchical order.
The purpose of each link cannot be determined from the link text or link context.
4. Robust
4.1 Compatible and its sub-criteria
Compatibility with customer programmes, including assistive technology. The criteria are not met.
There are issues in the use of markup language.
Time frame for rectifying the issues and deviations: The most serious of the aforementioned problems and deviations in the Mandatum Money mobile service will be rectified gradually during the current and next year.
Have you noticed deficiencies in the accessibility of the Mandatum Money mobile service?
The Finnish Act on the Provision of Digital Services requires mobile applications to be in compliance with the accessibility requirements as of 23 June 2021.
We want to hear from you. Our goal is to make our services accessible to as many people as possible and to rectify any shortcomings related to their accessibility. If you notice any problems in the accessibility of Mandatum’s digital services, please let us know. You can send feedback by email to saavutettavuus@mandatum.fi. We will respond to the feedback within 14 days.
If you are not satisfied with the response you receive or if you do not receive a response from us within the given time frame, you can contact the Southern Finland Regional State Administrative agency. The Southern Finland Regional State Administrative Agency is the supervisory authority that monitors compliance with accessibility requirements throughout Finland.
The supervisory authority’s contact information:
Southern Finland Regional State Administrative Agency
Accessibility supervision unit
Email: saavutettavuus(a)avi.fi
Switchboard: 0295 016 000