This accessibility statement applies to Mandatum Life’s and Kaleva’s Web Service Archive. Documents delivered to the customer as PDF files, such as contract documents, invoices and customer letters and notices, are presented in the Archive. The statement was drawn up on 14 December 2020.
The documents and material presented in Mandatum Life’s and Kaleva’s Web Service Archive are subject to the Finnish Act on the Provision of Digital Services, which requires digital services and content to be accessible.
The accessibility of the documents has been assessed at Mandatum Life.
A separate accessibility statement for Mandatum Life’s and Kaleva’s Web Service has been drawn up: Accessibility statement for the Web Service.
State of accessibility of the documents presented in the Web Service
Partly fulfil the accessibility requirements.
Non-accessible content of the documents presented in the Web Service
Some of the PDF files in the Web Service Archive are not accessible.
Documents presented in the Web Service Archive prior to 23 September 2018 do not fall within the scope of the accessibility legislation and are therefore not accessible.
Schedule for rectifying deficiencies and deviations: The aim is to rectify the deficiencies and deviations in the documents presented in the Web Service Archive in 2021.
Have you noticed deficiencies in the accessibility of the documents presented in the Web Service?
We want to hear from you. Our goal is to make our services accessible to as many people as possible and to rectify any shortcomings related to their accessibility. If you notice any problems in the accessibility of Mandatum Life’s digital services, please let us know. You can send feedback by email to firstname.lastname@example.org. We will respond to the feedback within 14 days.
If you are not satisfied with the response you receive or if you do not receive a response from us within the given time frame, you can contact the Southern Finland Regional State Administrative agency. The Southern Finland Regional State Administrative Agency is the supervisory authority that monitors compliance with accessibility requirements throughout Finland.
The supervisory authority’s contact information:
Southern Finland Regional State Administrative Agency
Accessibility supervision unit
Switchboard: 0295 016 000