Accessibility of Mandatum Life’s and Kaleva’s Web Service

This accessibility statement applies to Mandatum Life’s and Kaleva’s Web Service. The statement was drawn up on 27 November 2020 and updated on 19 February 2021.

Mandatum Life’s and Kaleva’s Web Service is subject to the Finnish Act on the Provision of Digital Services, which requires digital services and content to be accessible.

The accessibility of the Web Service has been assessed at Mandatum Life.

A separate statement for the accessibility of documents in Mandatum Life’s and Kaleva’s Web Service Archive delivered to the customer as PDF files has been drawn up: Accessibility statement for documents presented in Mandatum Life’s and Kaleva’s Web Service.

State of accessibility of Mandatum Life’s and Kaleva’s Web Service

Partly fulfils the accessibility requirements.

Non-accessible content in Mandatum Life’s and Kaleva’s Web Service

Content that is not accessible:

  • Pension application
  • Claims application
  • Payment service
  • Withdrawal
  • Health declaration
  • Contracts of companies and private customers
  • Corporate customer service

The WCAG 2.1 (Web Content Accessibility Guidelines) accessibility requirements that the content does not yet fulfil are listed below.

1. Perceivable

1.4.10 Reflow

The criterion is not met in the following content: Claims application, Contracts of companies and private customers and Corporate customer service.

2. Operable

2.1 Keyboard accessible

Not all content has been implemented such that it is accessible using a keyboard.

4. Robust

4.1 Compatible and its sub-criteria

Compatibility with customer programmes, including assistive technology. The criteria are not met.

Schedule for rectifying deficiencies and deviations: The aim is to rectify the above-mentioned deficiencies and deviations in Mandatum Life’s and Kaleva’s Web Service and in its content in the first half of 2021.

Have you noticed deficiencies in the Web Service’s accessibility?

We want to hear from you. Our goal is to make our services accessible to as many people as possible and to rectify any shortcomings related to their accessibility. If you notice any problems in the accessibility of Mandatum Life’s digital services, please let us know. You can send feedback by email to saavutettavuus@mandatumlife.fi. We will respond to the feedback within 14 days.

If you are not satisfied with the response you receive or if you do not receive a response from us within the given time frame, you can contact the Southern Finland Regional State Administrative agency. The Southern Finland Regional State Administrative Agency is the supervisory authority that monitors compliance with accessibility requirements throughout Finland.

The supervisory authority’s contact information:

Southern Finland Regional State Administrative Agency  
Accessibility supervision unit  
Email: saavutettavuus(a)avi.fi
Switchboard: 0295 016 000

www.saavutettavuusvaatimukset.fi