The most convenient way to manage your insurance and policy matters as well as matters related to personnel funds is on our Web Service.
By selecting Policies from the Web Service, you can view your insurance, policy or fund unit information and the payments that have been made.
When you wish to change the beneficiary of your insurance, first select Policies and then the required policy.
If your policy information does not have the ‘Insurances and beneficiaries’ tab, make the change using the electronic PDF form on the Web Service. In that case, select the policy’s Changes tab and then Change of beneficiary. Fill in the PDF document that opens up and send it to us at Mandatum Life either attached to an online message or by post to the address:
Mandatum Life Insurance Company
Asiakasposti / 2011
It is possible to change the start date of pension in some cases, if the pension payments have not yet begun.
If you wish to change your pension period, you can do so directly using the electronic form on our Web Service. In the policy information section, select the tab Changes and then select Change in duration of pension.
For more information about changing the start date of your pension, please call our customer service at the number 0200 31100 (lnc/mnc). More information about retirement.
Insurance policies must be terminated in writing. You can do this using a notice of termination form or by sending us a free-form message via our Web Service. Select Policies, select the policy that you wish to terminate and then select the Changes tab. Select Withdraw savings and fill in the form that opens up.
You can also submit notice of termination in a message. Select Message and New message from the Web Service’s top menu. In the message, indicate the policy that is being terminated, as well as the date when you want the policy to end. If you are terminating a savings or investment insurance policy, also include your account number in the message. It is a good idea to include your account number also when terminating a risk insurance policy, in case an insurance payment is to be returned.
The terms and conditions for terminating voluntary pension insurance are laid down in Finnish tax law. Read more about this in the FAQ section by selecting the topic Pension matters.
Memberships in personnel funds are automatically formed based on an employment relationship and employees cannot decide to exit from the fund.
If you require a certificate of insurance, send us a message through our Web Service. Messages can be found in the menu at the top of the page. Include the name of the insured and the insurance policy number in the message or select your insurance policy from the list.