Acting on behalf of another person

Acting on behalf of another person

You can act on behalf of another person with a power of attorney, as a parent/person having custody of an underaged child or as a guardian.

Acting on behalf of another person with a power of attorney in matters concerning an insurance policy

The policyholder and the person authorised by the policyholder can receive information concerning the insurance policy and make changes to the policy. If you would like to authorise another person to handle your or your business’s insurance matters or if you would like to handle, e.g., a family member’s insurance matters, you must fill in and return the power of attorney form.

The power of attorney specifies the authorised person and what the authorisation applies to. You can return the power of attorney in Mandatum’s Web Service under ‘Messages’ as an attachment to a message, if you are already Mandatum’s customer, or by post to the address indicated on the form.

 

Acting on behalf of an underaged child

You can view the information concerning your child’s insurance in Mandatum’s Web Service by giving authorisation for the use of the Web Service together with the other parent/person having custody of the child. A parent/person having custody of an underaged child can be granted either viewing rights or viewing and management rights for the child’s insurance matters. For minors, the signature of both parents/persons having custody is required. If you have sole custody of the child, your signature is enough.

Return the authorisation by post to the address indicated on the form. If you are Mandatum’s customer, you can also send the authorisation in the Web Service as an attachment to a message under ‘Messages’.

It takes about a week to process an authorisation. When the authorisations have been updated, you will receive a confirmation message, after which you can view the child’s information in Mandatum’s Web Service. Once you have logged in to the Web Service using your personal banking codes, you can view your child’s information by selecting, from the top menu, the name appearing on the right and then ‘Change role’.

 

Acting on behalf of a person under guardianship

Either a private or public guardian can be appointed as a guardian.

Private guardian and continuing power of attorney (i.e. “donee”)

An individual who acts as a guardian can manage the insurance matters of the person under guardianship following authentication in Mandatum’s Web Service. For that purpose, you must send us a guardianship register extract, which you can obtain from the Digital and Population Data Services Agency. The donee must also submit a continuing power of attorney document. You can send the extract by post to the address: Mandatum Life Insurance Company Ltd., Asiakasposti / 2011, Kalevantie 3, 20520 Turku. If you are Mandatum’s customer, you can also send the extract in the Web Service as an attachment to a message under ‘Messages’.

Once you have been granted user rights to the Web Service for the person under guardianship, you can view the person’s insurance information by changing the role in the Web Service. Log in to the Web Service using your personal banking codes and select your own name from the top right-hand corner. Choose ‘Change role’ from the menu that opens up.

Please note that you cannot send messages or orders while using the Web Service in the role of the person under guardianship. You must change your role in the Web Service and send a message concerning, for example, a change to a contract, in your own name, in the ‘Messages’ section.

Public guardian

Due to system-related reasons, it is not possible, for the time being, for a public guardian to look after a donor’s affairs in Mandatum’s Web Service. A public guardian can, however, communicate with Mandatum through a secure email connection, thus enabling Mandatum to provide the guardian with information.

The public guardian must also submit a guardianship register extract to Mandatum. You can send the extract by post to the address: Mandatum Life Insurance Company Ltd., Asiakasposti / 2011, Kalevantie 3, 20520 Turku, Finland.

Once the guardianship information has been linked to the policy, Mandatum will send the guardian the policy document and a print-out of the summary of events, which show the policy’s details from the date when the guardianship started until the current date. In future, the information will be sent annually for annual reporting.

Return address for the forms

Mandatum Life Insurance Company
Asiakasposti / 2011
Kalevantie 3
FI-20520 Turku